User Guide

Introduction to Messages Page

Last Updated: May 21, 2018 03:28PM PDT
Telerivet's Messages page is where you can view, organize, and search all your SMS messages and voice calls, and where you can send or schedule messages and calls to individual contacts or groups of contacts.

As new messages or calls are received or sent, the Messages page updates in real-time, without needing to be refreshed. All pages on Telerivet that support real-time updates have the text Live updates in the bottom right corner. A blue circle is displayed if the real-time server connection is currently working; a gray/white circle  is displayed if the real-time server connection is currently broken.

You can also enable audio or desktop notifications when a new message is received via Account > Personal Settings > Incoming Message Notifications.

Viewing Conversations

The Conversations tab on the Messages page automatically groups your messages by contact, and sorts the contacts by the most recent message.

Next to each contact's name, Telerivet displays the total number of messages in the conversation in parentheses.

The background color of the conversation shows who sent the most recent message in the conversation. The conversation is displayed on a white background if the most recent message in the conversation was sent by you (outgoing), or on a gray background if it was sent by the contact (incoming).

To help you keep track of which incoming messages you've seen already, any conversations with "unread" incoming messages are shown in bold. If a conversation has multiple unread incoming messages, the number of new messages is shown in a blue box.

Click the contact's name to open the conversation:

On the conversation page, you can read the contact's previous messages, send more messages to that contact, and view or edit the contact information. When done interacting with a particular contact, click the Back button to return to the list of all conversations.

Filtering and Searching Messages

The search box on the Messages page lets you quickly search messages by the full text of the message content, as well as the contact's name or phone number. To search the content of your messages, it is necessary to search for complete words -- Telerivet's search engine won't match different words that have the same prefix or stem as your search query.

The tabs and checkboxes on the left of the Messages page let you quickly filter your messages according to various conditions, including: In addition, the Broadcasts tab lets you see all messages you sent to two or more contacts at once, and the Scheduled tab lets you view or cancel your upcoming scheduled messages.

Learn More

The following features of the Messages page have been split into separate articles:

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