User Guide

Introduction to SMS & Voice Polling

Last Updated: Jun 19, 2019 10:33AM PDT

Telerivet makes it easy to create and conduct automated polls/surveys via SMS or voice calls. As people respond to your poll, you can to view and export responses from the Telerivet web app.

Each SMS poll can contain one or more multiple-choice or open-ended questions, and can be distributed to respondents via SMS or any other method, such as radio, TV, or print. 

Telerivet also supports automated voice polls that can contain one or more questions and accept multiple-choice or numeric responses via the touch-tone keypad, as well as open-ended audio responses:

To create an automated SMS or voice poll, go to your Services page on Telerivet, click Add New Service.

For an SMS poll, click Poll under the "Text" tab. For a voice poll, click the "Voice" tab, then click Poll.

The following sections provide an introduction to help you get started with conducting polls on Telerivet:

  1. Creating SMS Polls
  2. Creating Voice Polls
  3. Testing Your Poll
  4. Distributing SMS Polls
  5. Viewing and Exporting Poll Responses
  6. Manually Coding Poll Responses
  7. Tracking and Reminding Non-Respondents
  8. Ending Your Poll
  9. Conducting Multiple SMS Polls

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