User Guide

Service Plan Limits

Last Updated: Jan 12, 2017 01:18PM PST
Each Telerivet service plan has several different limits (quotas), as described on the Pricing page.

Daily Message Limit

The maximum number of messages (including voice calls) sent and received in one day. The count resets at midnight in the timezone configured on the Organization Settings page.

What happens when the messages/day limit is reached:

Users on the Pro plan or above:
Telerivet provides “soft” message limits, so you can continue sending/receiving messages in excess of the daily limit. Telerivet will deduct $0.0025 (¼ cent) from your Telerivet account balance for each message in excess of the maximum number of messages per day. (What happens if your account balance is negative?)

Users on a smaller plan, or users who have disabled soft message limits:
Additional messages will not be able to be sent or received when the limit is reached. For incoming messages, this may result in messages being received the next day, or possibly dropped permanently.

Maximum Number of Contacts

The maximum number of different contacts stored in your contact database at any time. A contact is automatically created for each phone number you communicate with. It is not possible to prevent Telerivet from automatically creating contacts for each phone number.

What happens when the contacts limit is reached:

If your account reaches the maximum number of contacts, you’ll still be able to receive messages from new contacts, and will still be able to send message to new contacts via the API, for a grace period of 7 days.

Telerivet will send a notification email to the primary account contact, as well as a reminder email after 5 days, and show a notification in the web app. However, you will not be able to add new contacts via the Telerivet web interface during the 7 day grace period or afterwards. You can delete contacts or upgrade your plan to stay under the limit.

For users on the free Test plan, deleting contacts is only allowed if the contacts have no messages (or if you delete all messages for those contacts first).

Maximum Phone Numbers

The maximum number of different phone numbers that your organization uses to send messages through Telerivet, including Android phones, virtual numbers, and SMS shortcodes, as well as alphanumeric sender IDs.

If you share the same phone in multiple projects, the shared phone will count towards the limit in each project. Also, if you have multiple "phones" with the same number in the same project, each one counts toward the limit.

Note that most organizations only need one phone number.

What happens when the phone numbers limit is reached:

If your account reaches the maximum number of phone numbers, you’ll be unable to add new phone numbers until you delete a phone number or upgrade your plan.

Maximum User Login Accounts

The maximum number of user accounts you can add for people in your organization to log in and use Telerivet. Each user account can have its own permissions.

(User accounts are not needed for people who only use Telerivet via SMS, who count toward your maximum number of contacts.)

What happens when the user accounts limit is reached:

If your account reaches the maximum number of user accounts, you’ll be unable to add new user accounts until you revoke all permissions for a user account in your organization, or upgrade your plan.

Daily API Requests Limit

The maximum number of requests to the Telerivet developer API in one day, counting both REST API and Webhook API requests. The count resets at midnight in the timezone configured on the Organization Settings page.

If you aren't using the developer API, you won't encounter this limit.

What happens when the API requests limit is reached:

Users on the Pro plan or above:
Telerivet provides “soft” API limits, so you can continue making API requests in excess of the daily limit. Telerivet will deduct $0.0001 (0.01 cent) from your Telerivet account balance for each API request in excess of the maximum number of API requests per day. (What happens if your account balance is negative?)

Users on a smaller plan, or users who have disabled soft API limits:
Additional API requests will fail when the daily limit is reached.

Stored Messages

The total number of messages stored in your Telerivet account. You can delete old or unneeded messages to stay under this limit.

What happens when the stored messages limit is reached:

If your account reaches the maximum number of stored messages, you’ll still be able to send and receive messages for a grace period of 7 days.

Telerivet will send a notification email to the primary account contact, as well as a reminder email after 5 days, and show a notification in the web app. To stay under the limit, you can update your Message Retention settings, manually delete stored messages, or upgrade your plan.

Maintaining Balances for Extra Messages/Day or API Requests/Day

The fees for extra Messages/day and extra API requests/day may cause your Telerivet account balance to go negative. Having a negative balance due to these fees is generally OK and will not interrupt your service. If your balance is negative, that amount will automatically be added to your next monthly/yearly payment. If you have a large negative balance, Telerivet may set a limit and contact you to request that you resolve the balance before your next scheduled monthly/yearly payment.

However, if you are paying Telerivet directly to send messages or send airtime, you will need a positive account balance. When paying via credit card, you can enable Auto-Refill to make sure that you maintain a positive balance on your account.



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