User Guide

Account Security

Last Updated: May 13, 2015 09:10PM PDT
In order to help keep your Telerivet account protected (even if your password is stolen), Telerivet supports several advanced security features, including two-factor authentication, login IP address whitelisting, login session management, and activity logs.

To configure your account security settings, go to Account > Account Security.

Two-factor authentication

Two-factor-auth With two-factor authentication, a random 6-digit code is required to log in to your Telerivet account, in addition to your password. The 6-digit code changes every 30 seconds.

This means that even if your password or email account is compromised, the other person only has a 1-in-a-million chance of guessing the right code to log in to your Telerivet account. Telerivet also sends you an email if someone enters an incorrect authentication code, and prevents too many incorrect guesses.

You can receive authentication codes via a phone call, SMS, or a smartphone app. We recommend using the smartphone app, because it will always work even if your phone doesn't have an internet connection or cell service, or if our servers can't send you an SMS or a phone call. Telerivet uses a standard two-factor authentication method called TOTP, which works on any smartphone, including Android, iPhone, Blackberry, and Windows Phone.

We also recommend enabling SMS and phone calls as a backup to reduce the risk of getting locked out of your account. If you can't receive your authentication code, you'll need to contact support@telerivet.com in order to prove your identity and regain access to your account. 

Login IP whitelist

Ip_whitelist

The login IP whitelist allows you to control which IP addresses (network locations) are allowed to log in to your Telerivet account. It provides an additional layer of security in case your password is compromised.

If your account is accessed from an unknown IP address, Telerivet will automatically send you an email, and you can choose whether or not to add the IP address to the whitelist. This way you'll be notified of suspicious activity, and you don't have to worry about being locked out of your account if you need to access your Telerivet account from a new IP address.

View and manage your login sessions

The Login Sessions page is helpful if you've used Telerivet on a shared computer and forgot to log out.

You can see all of the computers where you're currently logged in, and log out any sessions other than your current one:

Login_sessions

View logs of recent account activity

In the activity log, you can view the activity on your Telerivet account in the past 90 days. 

If you manage an organization or project with multiple users, you can also view activity for your entire project and organization.

Note that when viewing activity for other users as an organization/project administrator, you'll only be able to see actions that the other user performed within your organization or project. For example, you could see when a user edits a contact or sends a message, but you won't be able to see when another user logs in or changes their personal settings or security settings. (This is because all user accounts in Telerivet exist “outside” of organizations, and each user account can be associated with multiple organizations.)



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