User Guide

Cancelling and Resending Messages

Last Updated: Aug 11, 2017 03:17PM PDT
Occasionally, you might encounter problems sending messages -- for example, messages might fail to send if your phone is out of credit, or the mobile network might just not deliver them. When this happens, Telerivet makes it easy to resend or cancel these messages.

It is most common to resend messages with the Failed status, for example if the message failed to send originally, likely due to a problem with your phone which you have now resolved.

It is most common to cancel messages with the Queued or Retrying status, for example if you realized after sending the messages that the recipients or content of your message were incorrect. (Note that it is not possible to cancel a message after your phone has sent it, even if it hasn't been delivered yet.)

On the Messages page, find the messages you want to resend or cancel by selecting a Status filter as shown in the screenshot below (and add any other relevant filters such as Date or Type). Then select the messages you want to resend or cancel using the checkbox next to each message, or the "select all" checkbox at the top of the page:

To select all messages matching the current filter even if there is more than one page of results, click Select all XXX messages.

Then, click Resend or Actions > Cancel sending messages.

If you have multiple phones, the Resend button will normally resend the message via the same phone that originally sent with. If you are using message routes, the Resend button will resend the message via the same route, which may send the message via a different phone. If there is a problem with one of your phones, this lets you easily reroute failed messages through a different phone after editing your route.

Cancelling and Resending Messages via API

For developers, Telerivet's REST API also supports cancelling and resending messages. The API also allows you to resend messages via a different phone or route than was originally used.

Learn More

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