User Guide

Managing Your Phones

Last Updated: Aug 11, 2017 02:51PM PDT
Telerivet's Phones page lets you monitor the status of your phones, edit phone settings, view messages sent or received from a particular phone, and remove phones from your project.

The main Phones page lists all of the phones in your project, and their current status:

A colored circle shows the current status of each phone at a glance:

: The phone is active and seems to be working properly

: The phone is currently disconnected from Telerivet's servers (e.g. an Android phone that has no internet access or is powered off)

: The phone has encountered an error sending messages

: The phone is currently paused so it will not send messages

Click any phone to view additional details, edit its settings, or view the messages sent or received by that phone.

Depending on the type of phone, Telerivet will show different information. For virtual numbers, Telerivet provides additional information on message pricing and the capabilities of the virtual number. For Android phones, Telerivet provides information about the current status and history of the phone's connectivity, and tips for improving reliability.

The number of messages currently queued by the phone is displayed next to the icon.

Click Edit Settings to configure settings for your phone, including the name displayed for that phone in Telerivet.

When using an Android phone, the Edit Settings page also lets you configure most of the Telerivet app settings directly from your browser, even if you don't currently have physical access to the Android phone itself.

Pausing a Phone

To temporarily prevent Telerivet from trying to send messages via a particular phone, click Pause sending at the top of the phone's Status tab. This is useful in case there is a temporary problem with a particular phone, such as an Android phone that has no credit to send SMS messages. After the problem is resolved, click Resume sending.

You can still use Telerivet to send messages via paused phones. The messages will be queued until sending is resumed (or possibly sent via a different phone if you are using message routes). Phones will continue to receive incoming messages while they are paused.

Moving a Phone to Another Project

If you have multiple projects, you can easily move a phone to another project without needing to repeat the steps to set up the phone in the new project. From the top of the phone's Status tab, click More > Move to another project.

Deleting a Phone

To permanently delete a phone from your project, click More > Delete phone from the top of the phone's Status tab. This will remove the phone from your account's quota.

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